FAQ
How long does shipping take?
All our products are made to order.
Production usually takes 2โ5 business days, followed by shipping.
Estimated delivery times:
- USA & Canada: 5โ10 business days
- Europe: 7โ14 business days
- International: 10โ20 business days
Please note that delivery times may vary depending on your location and carrier delays.
Do you ship internationally?
Yes, we ship worldwide ๐
Shipping costs and delivery times are calculated at checkout.
Can I change or cancel my order?
We begin production shortly after an order is placed.
If you need to change or cancel your order, please contact us within 12 hours of purchase.
Once an order is in production, we may not be able to make changes.
What if I ordered the wrong size?
Please double-check the size chart before placing your order.
Because our products are made to order, we do not accept returns or exchanges for incorrect size selection.
If youโre unsure about sizing, feel free to contact us before ordering.
Do you accept returns or exchanges?
We accept returns or replacements only if the item is defective, damaged, or incorrect.
If there is an issue with your order, please contact us within 7 days of delivery and include photos of the problem.
What should I do if my item arrives damaged or incorrect?
If your item arrives damaged or you received the wrong product, please email us with:
- Your order number
- Clear photos of the issue
Weโll review the case and arrange a replacement or refund if approved.
Do you offer refunds?
Refunds are issued only for:
- Defective items
- Damaged items
- Incorrect items
Refunds are processed back to the original payment method once the issue is confirmed.
Where are your products made?
Our products are produced by trusted fulfillment partners located in different regions worldwide to ensure quality and efficient delivery.
Nothing in this FAQ affects your statutory consumer rights under applicable law.